Captains Card

As you get to know the Captains Card system and its valuable purpose, it may be helpful to familiarize yourself with some terms you may read or hear related to your Captains Card.

• Captains Cash - money deposited by a cardholder to be used campus-wide and at participating off-campus merchants. Captains Cash also acts as a "backup funding source" if you run out of Dinning Dollars or Print Funds.
• Card Reader - a device attached to select vending, printing and laundry machines that allows you to swipe or tap your Captains Card for payment.
• Dining Dollars - funds that are a part of your meal plan. Dollars deposited onto your Captains Card, which is then used as a debit card for food purchases. Dining Dollars can be used at on-campus dining halls, restaurants, and participating off-campus merchants.
• Deactivated Card - a Captains Card is deactivated (frozen) when reported lost or stolen, or a Captains Card is no longer valid.
• Kiosk - a station where you can add funds to your Captains Cash account. Kiosk can be found in the David Student Union.
• Meal Plan - includes a specific number of meals per week in The Commons or Regattas, plus a specific amount of Dining Dollars for the semester. The number of meals and Dining Dollars depends on which meal plan you have selected.
• Print Funds - dollars given to current students by the university for use at the print stations and with the Pharos Mobile app.
• Print Stations - locations on campus where you can tap your Captains Card on a card reader to pay for a print job. Locations include the Trible Library and David Student Union as well as Forbes Hall, and McMurran Hall.
• Residential Dining - facilities are Regattas, located in the DSU, and The Commons, located next to Santoro Hall.
• Retail Dining - facilities are Bistro, Pizzeria, Grille and Chick fil A, located in the DSU; Einstein’s Cafe, located in the Trible Library; and The Palette, located in the Torggler Fine Arts Center, where you can purchase food a la cart.
• Transaction History - a report available for viewing online which shows a history of funds used within the past 90 days.

I. Contract Duration
The duration of this account shall be from the opening date of the account until one of the following occurs:

• Graduation
• Transfer
• Withdrawal

II. Balances and Refunds
You can check your Captains Cash, Dining Dollars or Print Funds balance by visiting a kiosk, any register or online. Balances can not be transferred to any other account on the Captains Card or to any other person's Captains Card. Cash withdrawals from any account are not permitted at any time. Captains Cash funds will carry forward as long as enrolled or employed by the university and the account is used at least once per semester. Monies deposited by the university as a credit are not eligible for a refund. Students who are graduating or withdrawing from the university may request a refund at the end of the semester. If your account becomes negative, you are responsible for bringing your account current. Refunds will only be issued to a student or an employee if a written request is submitted to the Captains Card Office. Dining Dollars and Print Funds are not eligible for refunds; these monies are use or lose. The Captains Card Office and David Student Union (DSU) Welcome Desk can not release any information related to the Captains Card (including accounts) to any person over the phone.

III. Account and Error Resolution
Transaction errors on receipts from merchants should first be addressed with that merchant within twenty-four (24) hours. Any error with a transaction on an account should be reported to the Captains Card Office not later than thirty (30) days after the discrepancy appears. The cardholder should provide the Captains Card Office with written documentation including his/her name, identification number, transaction description, transaction location, transaction date, dollar amount and contact information. The Captains Card Office will investigate the matter. The results of the investigation will be made available within ten (10) business days. The Captains Card Office will correct the errors within twenty-four (24) hours of the determination, and the cardholder will be notified of the information provided. If no error is found, an explanation will be provided within three (3) business days after the close of the investigation. In the event that a merchant places a hold or deducts an amount different from the amount of the purchase(s), the Captains Card Office will work with the cardholder and the merchant to address the discrepancy.

IV. Inactive Accounts
A Captains Cash account will be considered inactive if it meets any of the following conditions:

• Separation from the university for more than one (1) year
• The account has not been used at least once within a one-year period of time.

The Captains Card Office will deactivate cardholders and remove funds from their accounts on June 1 of each year.

V. Liability for Illegitimate Use of Account
The cardholder (student, faculty or staff member) is responsible for safeguarding his/her Captains Card. Should the card become lost or misplaced, either accidentally or by theft, the university assumes no responsibility for illegitimate use of the cardholder's account(s) prior to the cardholder reporting the Captains Card lost or stolen. If a Captains Card is lost or stolen, the cardholder should immediately suspend their account online or notify University Police of the loss at (757) 594-7053. The cardholder can reactivate a found or returned Captains Card by visiting the DSU Welcome Desk or the Captains Card Administrative office in person. For security reasons, we can not reactivate cards by telephone or email.

VI. Other Information
- The accounts on the Captains Card are non-interest bearing. - The cardholder is responsible for monitoring his/her own account. - Christopher Newport University reserves the right to change the account terms and conditions at any time. Future changes will apply to all cards in circulation and use at that time and will supersede the terms and conditions in effect at the time the card was issued. If a change reduces, limits or restricts the account holder's rights under the terms and conditions, CNU will give at least twenty-one (21) days notice by general circulation. However, if immediate change is necessary for security reasons, CNU may first make the change and then notify the account holders.

The accounts and plans associated with the Captains Card are considered "educational records" and are protected under FERPA. An "educational record" is any record that is: 1) directly related to a student; and 2) maintained by an educational agency or institution, or by a party acting for the agency or institution.

FERPA rights transfer to the student (referred to as 'eligible student') when he or she reaches the age of 18 or attends a postsecondary institution. Therefore, the student, and not the parent, may access seek to amend, and consent to disclosures of his or her education records. This means that the cardholder has access to the information on the account (including balances). The Captains Card office and DSU Welcome Desk can not release any information related to the Captains Card (including accounts) to any person over the phone or by email.

I. Contract Duration
The duration of this account shall be from the opening date of the account until one of the following occurs:

• Retirement
• Resignation

II. Balances and Refunds
You can check your Captains Cash balance by visiting a kiosk, any register or online. Captains Cash funds will carry forward as long as enrolled or employed by the university and the account is used at least once per semester. Monies deposited by the university as a credit are not eligible for a refund. Employees who are retiring or resigning from the university may request a refund prior to their departure. Refunds will only be issued to an employee if a written request is submitted to the Captains Card Office. Balances can not be transferred to any other account on the Captains Card. Cash withdrawals from any account are not permitted at any time. If your account becomes negative, you are responsible for bringing your account current. The Captains Card Office and David Student Union (DSU) Welcome Desk can not release any information related to the Captains Card (including accounts) to any person over the phone.

III. Account and Error Resolution
Transaction errors on receipts from merchants should first be addressed with that merchant within twenty-four (24) hours. Any error with a transaction on an account should be reported to the Captains Card Office not later than thirty (30) days after the discrepancy appears. The cardholder should provide the Captains Card Office with written documentation including his/her name, identification number, transaction description, transaction location, transaction date, dollar amount and contact information. The Captains Card Office will investigate the matter. The results of the investigation will be made available within ten (10) business days. The Captains Card Office will correct the errors within twenty-four (24) hours of the determination, and the cardholder will be notified of the information provided. If no error is found, an explanation will be provided within three (3) business days after the close of the investigation. In the event that a merchant places a hold or deducts an amount different from the amount of the purchase(s), the Captains Card Office will work with the cardholder and the merchant to address the discrepancy.

IV. Inactive Accounts
A Captains Cash account will be considered inactive if it meets any of the following conditions: - Separation from the university for more than one (1) year. - The account has not been used at least once within a one-year period of time.

The Captains Card Office will deactivate cardholders and remove funds from their accounts on June 1 of each year.

V. Liability for Illegitimate Use of Account
The cardholder (student, faculty or staff member) is responsible for safe-guarding his/her Captains Card. Should the card become lost or misplaced, either accidentally or by theft, the university assumes no responsibility for illegitimate use of the cardholder's account(s) prior to the cardholder reporting the Captains Card lost or stolen. If a Captains Card is lost or stolen, the cardholder should immediately suspend their account online or notify University Police of the loss at (757) 594-7053. For security reasons, we can not reactivate cards by telephone or email.

VI. Other Information
- The accounts on the Captains Card are non-interest bearing. - The cardholder is responsible for monitoring his/her own account. - Christopher Newport University reserves the right to change the account terms and conditions at any time. Future changes will apply to all cards in circulation and use at that time and will supersede the terms and conditions in effect at the time the card was issued. If a change reduces, limits or restricts the account holder's rights under the terms and conditions, CNU will give at least twenty-one (21) days notice by general circulation. However, if immediate change is necessary for security reasons, CNU may first make the change and then notify the account holders.

• Only one Captains Card is valid per cardholder.
• Only the latest card printed is valid. This means WE CAN NOT REACTIVATE YOUR OLD CARD.
• Only the person pictured on the Captains Card is authorized to use the card (non-transferable).
• The Captains Card must be presented at the time of use to obtain services.
• Additional identification may be required to ensure that the person using the Captains Card is the actual owner of the card.
• The Captains Card is subject to all relevant Christopher Newport University rules and regulations.
• Christopher Newport University reserves the right to change the terms at any time.
• Misuse of the Captains Card may be referred to the Center for Honor Enrichment and Community Standards.