Telework

Office Phones

You can check your voicemail a few different ways, including:

Dial-in

  • Dial a university-owned phone number, e.g., (757) 594-xxxx.
  • When you hear the voicemail greeting, press *.
  • At the next prompt, press #.
  • When prompted, enter your last five digits of your phone number (i.e., 4xxxx).
  • Enter the password for your extension, and then press #.

Email

  • Most phones send a copy of the voicemail to your cnu.edu email.
  • Be sure to check your “All Mail” folder in Google Mail, if you are not seeing messages in your Inbox.

Mitel Client (Windows/Apple)

  • Once VPN is established, you can use the Mitel Client to retrieve your voicemail.

Refer to the instructional document to update your voicemail greeting.

Suggested greeting language (pandemic-specific):

Thank you for calling the (office name) at Christopher Newport University. Regrettably, our on-campus office is temporarily closed due to the coronavirus. I very much want to talk with you. I am monitoring this line and will return your call and answer your questions as quickly as possible. Please leave a message and I look forward to speaking with you.

Windows 10

  • Yes, it is installed on every CNU Windows 10 computer. If not, place a ticket with IT Services via help.cnu.edu and they can help with the install.

macOS (Apple)

  • If you are off-campus, connect to the university VPN (skip this step if you are on-campus).
  • Visit phone.cnu.edu.
  • Click on Download Connect for Mac.

To log in to the Mitel client, use your @cnu.edu email address and CNU Connect password. Click "Advanced settings" and enter phone.cnu.edu as the server to connect.

An instructional document has been created for the following tasks:

  • Setting up call forwarding
  • Voicemail settings

Yes, as long as you use the university’s VPN.

Additional instructional videos are available on the YouTube ShoreTel/Mitel Playlist.

Note: ShoreTel has merged with Mitel, so the videos may refer to ShoreTel, but all features/functionality will work with the Mitel Connect client.

You can also open a support ticket via help.cnu.edu

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