Office Phones - Telework - Christopher Newport University


Office Phones

You can check your voicemail a few different ways, including:


  • Dial a university-owned phone number, e.g., (757) 594-xxxx.
  • When you hear the voicemail greeting, press *.
  • At the next prompt, press #.
  • When prompted, enter your last five digits of your phone number (i.e., 4xxxx).
  • Enter the password for your extension, and then press #.


  • Most phones send a copy of the voicemail to your email.
  • Be sure to check your “All Mail” folder in Google Mail, if you are not seeing messages in your Inbox.

Mitel Client (Windows/Apple)

  • Once VPN is established, you can use the Mitel Client to retrieve your voicemail.

Refer to the instructional document to update your voicemail greeting.

Suggested greeting language (pandemic-specific):

Thank you for calling the (office name) at Christopher Newport University. Regrettably, our on-campus office is temporarily closed due to the coronavirus. I very much want to talk with you. I am monitoring this line and will return your call and answer your questions as quickly as possible. Please leave a message and I look forward to speaking with you.

Windows 10

  • Yes, it is installed on every CNU Windows 10 computer. If not, place a ticket with IT Services via and they can help with the install.

macOS (Apple)

  • If you are off-campus, connect to the university VPN (skip this step if you are on-campus).
  • Visit
  • Click on Download Connect for Mac.

To log in to the Mitel client, use your email address and CNU Connect password. Click "Advanced settings" and enter as the server to connect.

An instructional document has been created for the following tasks:

  • Setting up call forwarding
  • Voicemail settings

Yes, as long as you use the university’s VPN.

Additional instructional videos are available on the YouTube ShoreTel/Mitel Playlist.

Note: ShoreTel has merged with Mitel, so the videos may refer to ShoreTel, but all features/functionality will work with the Mitel Connect client.

You can also open a support ticket via

quick edit report a problem